How Our Process Works…
Here at Marang Studios we want to make sure our process is as smooth as possible. We realize having a custom order created from your loved ones clothing can be scary and letting these items go, for even a few weeks can make you nervous. Rest assured, after years of working with these special garments, we’ve devised a process that works seamlessly for our clients and within our studio.
Choosing the clothing items
We always suggest having the clothing items picked out before purchasing your custom keepsakes. Although the types of clothing items that work best may differ for each custom keepsake, having items in mind makes this process a little quicker. Of course, if you have questions regarding your specific clothing items and if they’ll work for the keepsakes you’re interested in, please don’t hesitate to get in touch for a consultation. You can email us at angela@marangstudios.com.
You can also reference each item on our website as there are suggestions on the best clothing items that can be used listed in the descriptions.
Purchasing your custom keepsakes
Once you have your clothing items picked out and the custom keepsakes selected, feel free to add each to your cart. There may be specific questions that need to be answered for each item before you add the item to your cart. But rest assured, this is all explained in each item.
Once all your items are in your cart you are ready to check out. Enter an up to date shipping address and be sure all your contact information is current. We will be emailing you throughout this process so please be enter an email that is frequently used.
When we receive your order, and within 24 hours, we will email you with all the specifics you’ll need for your order. This will include how much material will be needed and how and where to ship your clothing items for your keepsakes.
Shipping your clothing items
Shipping your clothing items to Marang Studios is the client’s financial responsibility. You are free to choose your preferred shipping company and service, though we highly recommend a service that includes tracking so you can stay up to date on the progress of your shipment. We also recommend insuring your shipment. These are your special and meaningful items and it’s possible there may be mishaps along the way. Insurance will cover you if something unfortunate happens along the way.*
*It is the client’s responsibility to file any claims to the shipping company if something happens with shipments to Marang Studios. Marang Studios is not responsible for shipments sent by the client.
We do not recommend shipping your special items with a stamped envelope sent through USPS. There is no way for you to track your shipment and no way of getting any compensation should something happen along the way.
Once your package has been shipped, please email us with an update so we can keep an eye out for your shipment. Once your package has arrived, we will be in touch with a confirmation email to let you know your items arrived and are safely in our hands.
Production of your keepsakes
Typical turn around time for our keepsakes is 6-8 weeks. This can vary depending on time of year, what keepsakes you order and the quantities you order. We typically start in on your order about 2 weeks before your completion date, giving us time to figure out specifics.
Once your order is completed, you will be emailed with images of the final pieces and shipping information. Tracking and estimated delivery dates will be given the next business day once your shipment has been processed.
Shipping of your completed keepsakes
Domestic shipping of your completed keepsakes is coordinated by Marang Studios. We typically use UPS Ground for larger items and orders. For smaller items, USPS Priority Mail will be used. These will all include tracking and insurance so again, they are covered if something may happen to the shipment along the way. We do our very best to package your items with care, but once packages are out of our hands, we can not control or influence shipping companies and their operations no more than you can. We will do our very best to communicate with them, if needed, and get information to you timely.
For our clients out of the contiguous United States - shipping costs may not be covered to your location. If additional payment may be required, we will inform you at the time your completed keepsakes are finished. Payment for this additional shipping will be due before your keepsakes are shipped out.
Once your order has been delivered, we will be in touch again just to check in to make sure they arrived safely.
We are always open if you have questions along the way, so please don’t hesitate to reach out and we will respond as soon as we’re able. We look forward to working with you to create your special keepsakes!!
